Everything you need to know about ordering, shipping, lead times, and after-sale support from BarEquip.Pro — answers gathered from the questions our team hears most often.
We reply to your request within one business day, usually with a few clarifying questions about your venue, volume, and timeline. Once we have the details, we prepare a full quote — line items, totals, lead times, and suggested alternatives — within up to three business days.
No — there is no global minimum, so you can order a single piece of equipment. Some products carry a minimum order quantity (MOQ), which is shown on that product's page.
We accept bank transfer and major credit cards. Bank transfer is our preferred method, especially for B2B orders. Card payments on made-to-order items carry a 5% processing fee. We do not accept PayPal.
If the item you need isn't listed in our catalog, reach out through the Custom Orders form. We work with a broad network of trusted, verified suppliers and can usually source a requested product within two to five business days. Send us the details — product name, specifications, quantity, or even a reference image — and our team will handle sourcing, pricing, and delivery options.
Yes — we ship to most countries by air, sea, or courier, choosing the most suitable carrier for your destination, order size, and timeline. Delivery generally takes from two weeks; if you're unsure whether we can reach your country, just contact us and we'll confirm.
For in-stock items — anything you can add to the cart — shipping is included in the listed price. For made-to-order items, delivery is either free (marked on the product page) or calculated when you place your order, based on destination and volume.
In-stock items typically arrive within one to three weeks. Made-to-order items take three to six weeks, since we work directly with manufacturers and need time for production and logistics before shipping. Your assigned manager confirms a more precise estimate once your order is placed. Please note we can't be responsible for delays caused by customs clearance in the destination country.
In most cases, yes — we aim to ship Delivered Duty Paid (DDP), which means duties and import taxes are handled so you don't face extra charges on delivery. In rare cases we may ship Delivered Duty Unpaid (DDU), where you would settle import charges directly with the carrier — but only when agreed with you in advance.
Yes. Most of our equipment comes with a one-to-two-year manufacturer's warranty covering factory defects and technical faults under normal use; the specific term is stated on each product page. If a defect appears, we arrange a replacement or refund in line with our Exchange & Return Policy, and our team guides you through the claim step by step.
Contact us within 7 days of delivery with photos of the damage and the packaging, and we'll arrange a replacement or refund in line with our Exchange & Return Policy.
As an international online store, we don't provide installation, repair, or maintenance ourselves. Your equipment is covered by the manufacturer's warranty for factory defects and technical issues. For installation or any out-of-warranty servicing, we recommend arranging a qualified local provider in your country — contact us and we'll share what guidance we can.
