Yes, we deliver worldwide — to all countries not listed under the exceptions in our Shipping Policy. We work with a wide network of international logistics partners and select the most suitable carrier based on your destination and delivery needs.

Depending on the product and location, we use either courier services or cargo shipping. Delivery times typically start from 3 weeks.

If you're unsure about shipping to your country, just contact us — we’ll be happy to confirm availability.

Shipping is included in the listed price for most products.

Items marked as overweight have a fixed delivery charge of $500, which is added at checkout.

Each product page clearly indicates whether delivery is free or subject to the overweight fee.

If you need express delivery, please contact us — we can arrange a faster shipping option tailored to your needs for an additional cost.

No. We ship under the Delivered at Place (DAP) terms, also known as Delivered Duty Unpaid (DDU). This means the shipping cost covers transportation only. The customer is responsible for paying any import-related charges directly to the carrier upon delivery, such as duties, import taxes, or brokerage/disbursement fees.

While these costs are not included in our shipping price, we can assist you in reducing the import tax wherever possible.

On average, international delivery takes 3–5 weeks, but the exact timing depends on your location and product availability.

Since we work directly with manufacturers, additional time may be required for production and to arrange logistics before shipping. We’ll keep you informed throughout the process, and your assigned manager will provide a more accurate estimate once your order is confirmed.

Please note that we are not responsible for delays caused by customs clearance in the destination country.

Yes. Most of our equipment comes with a 1–2 year manufacturer’s warranty, which covers factory defects and technical malfunctions under normal usage conditions. Specific warranty terms are clearly stated on each product page.

In the event of a defect, we offer options for replacement or refund, in accordance with our Exchange & Return Policy. Our team is always available to assist you with warranty claims and will guide you through the process step by step to ensure a smooth resolution.

If you’re looking for a specific item that’s not currently listed in our catalog, just reach out to us using the Custom Orders form. We collaborate with a broad network of trusted and verified suppliers and can typically source the requested product within 2 to 5 business days.

Simply let us know the details — such as the product name, specifications, quantity, or even a reference image — and our team will take care of the rest, including sourcing, pricing, and delivery options. We’ll stay in touch throughout the process to ensure everything meets your expectations.

As an international online store, we do not offer direct repair or maintenance services ourselves. However, most products in our catalog are covered by a manufacturer’s warranty, which includes support for factory defects and technical issues.

If you need repair or maintenance beyond the warranty scope, we’re happy to assist you in finding a reliable service provider in your country. Just contact us with the details of your issue, and we’ll do our best to help you locate qualified local support.