Everything you need to know about ordering, shipping, lead times, and after-sale support from BarEquip.Pro — answers gathered from the questions our team hears most often.
We reply to your request within one business day, usually with a few clarifying questions about your venue, volume, and timeline. Once we have the details, we prepare a full quote — line items, totals, lead times, and suggested alternatives — within up to three business days.
No — there is no global minimum, so you can order a single piece of equipment. Some products carry a minimum order quantity (MOQ), which is shown on that product's page.
We accept bank transfer and major credit cards. Bank transfer is our preferred method, especially for B2B orders. Card payments on made-to-order items carry a 5% processing fee. We do not accept PayPal.
Yes. Send your company name, registered address, and VAT ID with the quote request and the invoice is issued to the business rather than to a person. Bank transfer is the usual route for B2B orders.
Tell us at that stage if your accounting needs anything specific on the document — a purchase-order reference, delivery terms, HS codes for the customs file. Putting it on the invoice up front is quicker than reissuing it after your finance team sends it back.
If the item you need isn't listed in our catalog, reach out through the Custom Orders form. We work with a broad network of trusted, verified suppliers and can usually source a requested product within two to five business days. Send us the details — product name, specifications, quantity, or even a reference image — and our team will handle sourcing, pricing, and delivery options.
Yes — we ship to most countries by air, sea, or courier, choosing the most suitable carrier for your destination, order size, and timeline. Delivery generally takes from two weeks; if you're unsure whether we can reach your country, just contact us and we'll confirm.
For in-stock items — anything you can add to the cart — shipping is included in the listed price. For made-to-order items, delivery is either free (marked on the product page) or calculated when you place your order, based on destination and volume.
In-stock items typically arrive within one to three weeks. Made-to-order items take three to six weeks, since we work directly with manufacturers and need time for production and logistics before shipping. Your assigned manager confirms a more precise estimate once your order is placed. Please note we can't be responsible for delays caused by customs clearance in the destination country.
In most cases, yes — we aim to ship Delivered Duty Paid (DDP), which means duties and import taxes are handled so you don't face extra charges on delivery. In rare cases we may ship Delivered Duty Unpaid (DDU), where you would settle import charges directly with the carrier — but only when agreed with you in advance.
The certifications a product holds are listed in its specifications table on the product page — for most of our equipment that's CE, often together with RoHS. Check that table before you order; it's the same information we work from.
Because we buy directly from manufacturers rather than through a distributor, we can request the EU Declaration of Conformity for a specific model before you commit. Ask your manager for it with the quote. If a model you want isn't certified for the EU market, we'll say so at the quote stage instead of after delivery.
Contact materials are listed in each product's specifications — typically stainless steel, food-grade tubing, or food-grade silicone on beverage lines. Read the material row before ordering, especially on dispensing equipment where the liquid path matters.
If your health inspection or your venue's HACCP file needs the manufacturer's food-contact declaration under Regulation (EC) 1935/2004, tell us which model and we'll request it from the factory. It's easier to get before production than after.
Voltage is listed in each product's specifications. Most of our catalog is built for 220–240 V / 50 Hz, which suits continental Europe, the UK, and Australia; heavier machines are three-phase at 380–415 V and are marked as such.
Plugs vary by factory, so tell us the destination country when you order and we'll have the unit fitted correctly — Schuko CEE 7/7 for most of continental Europe, BS 1363 for the UK and Ireland, AS/NZS 3112 for Australia. Three-phase and hardwired equipment is connected on site by a local electrician; we ship it with the terminal block ready, not with a plug.
Yes. Most of our equipment comes with a one-to-two-year manufacturer's warranty covering factory defects and technical faults under normal use; the specific term is stated on each product page. If a defect appears, we arrange a replacement or refund in line with our Exchange & Return Policy, and our team guides you through the claim step by step.
Contact us within 7 days of delivery with photos of the damage and the packaging, and we'll arrange a replacement or refund in line with our Exchange & Return Policy.
As an international online store, we don't provide installation, repair, or maintenance ourselves. Your equipment is covered by the manufacturer's warranty for factory defects and technical issues. For installation or any out-of-warranty servicing, we recommend arranging a qualified local provider in your country — contact us and we'll share what guidance we can.
Yes — we order parts from the same factory that built the unit. Send us the model name and, if you have it, a photo of the part or its position number from the manual, and we'll quote it.
On drink equipment the requests are almost always wear parts: gaskets, seals, faucet internals, pumps, thermostats. If your service depends on a single machine, ask us for a small spares kit when you order it — shipping the parts with the equipment costs far less than shipping them on their own six months later.
