At BarEquip.Pro, we are committed to ensuring your satisfaction with every purchase. While we strive to deliver only high-quality, reliable equipment, we recognize that returns or exchanges may be necessary in certain circumstances. This policy sets out the conditions and procedures for returning or exchanging items.
To be eligible for a return, you must submit a formal request within 7 calendar days of receiving your order.
Returns are accepted under the following conditions:
Returns that do not meet these requirements will not be accepted.
The following items are not eligible for return or exchange:
We strongly recommend that customers inspect all items upon delivery and notify us immediately if any issues are found.
Important:
Upon receiving and inspecting the returned item, we will issue a refund to the original payment method used at the time of purchase.
Please allow up to 14 business days for the refund to be processed after we receive the returned product.
We offer product exchanges under the following conditions:
If the selected replacement item is of greater value than the original, the customer will be required to pay the price difference prior to the dispatch of the new item.
If the replacement item is of lesser value, a partial refund for the difference will be issued to the original payment method upon completion of the exchange.
All exchange requests are subject to stock availability and final approval by our support team.
Warranty cover is set by the manufacturer and differs from product to product. Where a product carries a warranty, its length — typically one or two years — is shown in the specification table on that product's page. Where no warranty is listed, the product is supplied without a manufacturer warranty.
The warranty period runs from the day the goods are delivered to you. It covers faults in materials or manufacturing, and does not cover normal wear, consumable parts, damage from misuse, accident or incorrect installation, equipment connected to an unsuitable power or water supply, or repairs and modifications carried out by anyone we have not authorised.
To make a warranty claim, email info@barequip.pro with your order number, a description of the fault, and photos or video showing it. We will confirm the next step with you, which may be a replacement part, a repair, or a replacement unit, depending on what the manufacturer provides.
A warranty is in addition to, and does not replace, the rights you have by law. If you are a consumer, see the section below.
Our products are sold mainly to businesses. If you are buying as a consumer — that is, not for the purposes of your trade, business, craft or profession — and you live in the United Kingdom or the European Economic Area, the rights below apply to you in addition to the rest of this policy, and prevail over anything above that conflicts with them.
Your right to cancel. You may cancel your order within 14 days of the day you, or someone you nominate, receive the goods, without giving any reason. Tell us in a clear statement by email to info@barequip.pro, quoting your order number. Telling us is not on its own enough — you must also send the goods back.
Returning the goods, at your cost. Send the goods back without undue delay and in any event within 14 days of telling us you are cancelling, to the address our support team gives you, using a trackable method. You pay the cost of returning them. On heavy or bulky equipment that cost can be substantial, so we recommend asking us for an estimate before you cancel. Until the goods reach us they remain your responsibility, so please pack them properly and keep proof of postage.
Your refund. We refund what you paid within 14 days of receiving the goods back, or of the day you provide proof that you have sent them, whichever comes first, using the payment method you originally used. You may handle the goods as you would in a shop to check that they work and suit you; if their value is reduced by handling that goes beyond this, we may deduct that reduction from your refund.
What the right to cancel does not cover. It does not apply to goods made to your specification or clearly personalised. This includes our custom-made and special-order products, such as custom sizes, finishes and branding, which we order or manufacture for you individually.
If something is wrong with the goods. This is separate from cancelling. If an item arrives faulty, damaged, or not as described, we pay the cost of returning it and you do not need to use the cancellation route above. Nothing in this policy affects the statutory rights you have as a consumer.